Refund & Returns Policy

At Vendogear, customer satisfaction is our top priority. Because all items are made-to-order, we do not accept general returns or “change-of-mind” refunds. All items are produced individually after your order is placed and shipped directly from our international fulfillment partners in Vietnam, China, and Mexico.

However, we proudly offer fair and transparent solutions for damaged, defective, incorrect, lost, or delayed items — with no return required.

Please review the following policy for full details.

A. Return Policy

1. No Returns for Made-to-Order Items

Because every product is custom-produced after purchase, we cannot accept returns for reasons such as:

  • Ordered the wrong size, color, or style

  • Change of mind

  • Customer measurement or selection errors

Please check product descriptions and size charts carefully before ordering.

2. Why Returns Are Not Accepted

This policy ensures:

  • Reduced overproduction and waste

  • Sustainable manufacturing

  • Fair pricing and efficient fulfillment

  • Fresh, newly made products for every customer

B. Order Corrections & Cancellations

1. Order Corrections

You may request updates (size, design, address) within:

  • 24 hours for weekday orders

  • 48 hours for weekend orders

After this time, orders enter production and cannot be changed.

2. Cancellations

Cancellations follow the same timeframe:

  • 24 hours (weekday)

  • 48 hours (weekend)

To cancel, email support@vendogear.com with your order number.

C. Refund Policy

1. Damaged, Defective, or Incorrect Items

You are eligible for a free replacement or full refund if:

  • The item is damaged

  • The item is defective

  • You received the wrong product or size

Requirements:

  • Contact us within 30 days of delivery

  • Provide photo evidence

  • No return required

2. Late or Missing Orders

Delivery timeframes are estimates, not guarantees, and may vary depending on customs, carrier delays, or external factors.

If your order is delayed:

  • 50% refund if not delivered within 45 days

  • 100% refund if not delivered within 60 days

This aligns with our Shipping Policy.

D. How to Request a Refund

Email support@vendogear.com with:

  • Order number

  • Explanation of the issue

  • Photos (if applicable)

Our team will respond within 48 business hours.

E. Refund Processing

  • Refunds are processed within 5–7 business days

  • Returned to your original payment method (Visa, Mastercard, PayPal, American Express)

  • Your bank/payment provider may take an additional 3–5 business days

F. Replacements & Exchanges

1. Replacement Eligibility

Replacements are available for:

  • Damaged items

  • Defective items

  • Incorrect items

Reported within 30 days.

2. Replacement Process

Email us with:

  • Order number

  • Clear photos

  • Description of the issue

Processing time: 3–5 business days
Replacements ship free of charge.
No return required.

Exchanges

We do not offer exchanges for customer selection errors (e.g., wrong size or design).

G. Lost, Delayed, or Stolen Packages

1. Lost Packages

If tracking shows “Delivered” but you did not receive the package:

  • Wait 24 hours

  • Check with neighbors or your local carrier

  • Contact us if still not found

2. Delayed Tracking

Contact us if tracking shows:

  • No updates for 5+ business days, or

  • In transit for 20+ business days

H. Additional Notes

  • APO/FPO, remote, and rural addresses may have longer delivery times

  • Holiday periods may cause 3–5 business days additional delay

  • Sale or promotional items are only refundable if damaged or defective

  • Shipping fees are non-refundable unless Vendogear is at fault

I. Dispute Resolution

If you experience any issues, please contact us first.
We aim to resolve concerns quickly and fairly.
Opening a PayPal or credit card dispute before contacting us may delay the process.

J. Policy Updates

This policy may be updated as needed. Changes will be posted on this page.
Continued use of our store indicates acceptance of the latest terms.

K. Contact Information

Vendogear Customer Support

  • Email: support@vendogear.com

  • Phone: +1 (747) 567-2808

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Correspondence Address (for communication only):
4121 Pennsylvania Ave, Glendale, CA 91214, United States